Last updated: 4 March 2026
The Klub ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you use our platform. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
The Klub is the data controller for the personal data processed through the platform. For any data protection queries, please contact us through the platform.
We collect: Registration data (name, email, password); Profile data (biography, skills, photos, videos, location); Usage data (browsing patterns, matches, bookings); Payment data (processed securely via Stripe/PayPal - we do not store card details); Communication data (messages exchanged through the platform); Review and feedback data.
We process your data on the following bases: Contract performance (to provide the platform services); Legitimate interests (to improve the platform, prevent fraud); Consent (for marketing communications and profile visibility); Legal obligation (for tax and regulatory compliance).
Your data is used to: Operate and maintain your account; Display your profile to relevant users; Facilitate matches, bookings, and payments; Calculate professional ratings and badge eligibility; Moderate content and prevent misuse; Send service-related notifications; Improve the platform through analytics.
We share data with: Other platform users (profile information, as consented); Payment processors (Stripe, PayPal) for transaction processing; Cloud service providers for hosting and storage. We do not sell your personal data to third parties.
We retain your data for as long as your account is active. After account closure, we retain data for up to 6 years for legal and regulatory purposes. You may request earlier deletion subject to our legal obligations.
Under UK GDPR, you have the right to: Access your personal data; Rectify inaccurate data; Erase your data (right to be forgotten); Restrict processing; Data portability; Object to processing; Withdraw consent at any time. To exercise these rights, contact us through the platform.
We implement appropriate technical and organisational measures to protect your data, including encryption in transit and at rest, access controls, and regular security reviews.
We use essential cookies for platform functionality and authentication. We do not use third-party tracking cookies without your consent.
Your data may be processed on servers located outside the UK. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.
We may update this Privacy Policy from time to time. We will notify you of material changes via email or platform notification. Continued use of the platform after changes constitutes acceptance.